What is the cost of shipping?
For all orders, shipping is done free of cost.
How long will it’s take for the order to reach me?
From the time of order placed, it takes 7 to 10 days for the domestic order to arrive. If you have placed an order with multiple items please note that your items may arrive in multiple shipments. The estimate delivery times are indicative and on some occasions, there might be some unavoidable delays beyond control. We will keep you informed in case of any delay.
At Maydee we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below:
Eligibility for returns:
- Damaged or Defective Items: If you receive an item that is damaged during shipping or is defective, please contact us within 7 days of receiving the item to initiate a return.
- Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within 7 days of receiving the item to request a return.
Conditions for returns:
- Items must be returned in their original condition and packaging. Any signs of use, wear, or damage caused by the customer may affect the eligibility for a return.
- Returns must be requested within 7 days of receiving the item. Any requests made after this period may not be accepted.
- Personalized or custom-made items are not eligible for returns unless they are damaged, defective, or incorrect due to an error on our part.
1. Contact our customer support team at firstname.lastname@example.org to initiate a return. Please provide your order number, a description of the issue, and any relevant photographs if applicable.
2. Once your return request is approved, you will receive detailed instructions on how to return the item.
3. Carefully package the item in its original packaging to prevent damage during return shipping.
4. Ship the item back to us using the provided instructions or the shipping method of your choice.
1. If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
Refund or Replacement:
1. For items that are damaged, defective, or incorrect, we will offer you a refund or a replacement, depending on your preference and item availability.
2. Refunds will be processed within 15 days of receiving the returned item and will be issued to the original payment method used for the purchase.
An order can be cancelled only up to it is in PENDING state.
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team at email@example.com.
Please note that our return policy is subject to change and may vary based on the nature of the products and specific promotions. It’s recommended to refer to our website for the most up-to-date information regarding returns.
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